Delivering a Digital Transformation for IBM’s Mailroom
June 4, 2025
Case Study
We took on the challenge of rebuilding IBM’s mailroom function from the ground-up, implementing new processes, workforce management practices, and track and trace technology.
What We Delivered for IBM
Digital Transformation
We implemented our market-leading track-and-trace solution for complete accountability.
Process Reconfiguration
We overhauled all existing processes to reduce the error rate and resolve backlog issues.
Attitude Shift
In-depth training refocused our team to achieve a productivity-focused mindset.
